Civility and trust in social media

J 2019

Civility and trust in social media

ANTOCI, Angelo, Laura BONELLI, Fabio PAGLIERI, Tommaso REGGIANI, Fabio SABATINI et. al.

Basic information

Original name

Civility and trust in social media

Authors

ANTOCI, Angelo (380 Italy), Laura BONELLI (380 Italy), Fabio PAGLIERI (380 Italy), Tommaso REGGIANI (380 Italy, guarantor, belonging to the institution) and Fabio SABATINI (380 Italy)

Edition

Journal of Economic Behavior and Organization, Elsevier, 2019, 0167-2681

Other information

Language

English

Type of outcome

Článek v odborném periodiku

Field of Study

50202 Applied Economics, Econometrics

Country of publisher

Netherlands

Confidentiality degree

není předmětem státního či obchodního tajemství

References:

URL

Impact factor

Impact factor: 1.591

RIV identification code

RIV/00216224:14560/19:00107319

Organization unit

Faculty of Economics and Administration

DOI

http://dx.doi.org/10.1016/j.jebo.2019.02.026

UT WoS

000466259300006

Keywords in English

Social media; Facebook; Online incivility; Trust; Social networks; Cooperation; Trust game

Abstract

V originále

Social media have been credited with the potential of reinvigorating trust by offering new opportunities for social and political participation. This view has been recently challenged by the rising phenomenon of online incivility, which has made the environment of social networking sites hostile to many users. We conduct a novel experiment in a Facebook setting to study how the effect of social media on trust varies depending on the civility or incivility of online interaction. We find that participants exposed to civil Facebook interaction are significantly more trusting. In contrast, when the use of Facebook is accompanied by the experience of online incivility, no significant changes occur in users’ behavior. These results are robust to alternative configurations of the treatments.

Links

GA18-19492S, research and development project

Name: Vliv kvality bydlení na preference a chování: ekonomické experimenty s účastníky randomizovaného kontrolovaného experimentu

Investor: Czech Science Foundation

Files attached

JEBO2019_online.pdf

Request the author's version of the file

Citovat

ANTOCI, Angelo, Laura BONELLI, Fabio PAGLIERI, Tommaso REGGIANI and Fabio SABATINI. Civility and trust in social media. Journal of Economic Behavior and Organization. Elsevier, 2019, vol. 160, April, p. 83-99. ISSN 0167-2681. Available from: https://dx.doi.org/10.1016/j.jebo.2019.02.026.

@article{1506134,
   author = {Antoci, Angelo and Bonelli, Laura and Paglieri, Fabio and Reggiani, Tommaso and Sabatini, Fabio},
   article_number = {April},
   doi = {http://dx.doi.org/10.1016/j.jebo.2019.02.026},
   keywords = {Social media; Facebook; Online incivility; Trust; Social networks; Cooperation; Trust game},
   language = {eng},
   issn = {0167-2681},
   journal = {Journal of Economic Behavior and Organization},
   title = {Civility and trust in social media},
   url = {https://www.sciencedirect.com/science/article/pii/S0167268119300563},
   volume = {160},
   year = {2019}
}

TY  - JOUR
ID  - 1506134
AU  - Antoci, Angelo - Bonelli, Laura - Paglieri, Fabio - Reggiani, Tommaso - Sabatini, Fabio
PY  - 2019
TI  - Civility and trust in social media
JF  - Journal of Economic Behavior and Organization
VL  - 160
IS  - April
SP  - 83-99
EP  - 83-99
PB  - Elsevier
SN  - 01672681
KW  - Social media
KW  - Facebook
KW  - Online incivility
KW  - Trust
KW  - Social networks
KW  - Cooperation
KW  - Trust game
UR  - https://www.sciencedirect.com/science/article/pii/S0167268119300563
L2  - https://www.sciencedirect.com/science/article/pii/S0167268119300563
N2  - Social media have been credited with the potential of reinvigorating trust by offering new opportunities for social and political participation. This view has been recently challenged by the rising phenomenon of online incivility, which has made the environment of social networking sites hostile to many users. We conduct a novel experiment in a Facebook setting to study how the effect of social media on trust varies depending on the civility or incivility of online interaction. We find that participants exposed to civil Facebook interaction are significantly more trusting. In contrast, when the use of Facebook is accompanied by the experience of online incivility, no significant changes occur in users’ behavior. These results are robust to alternative configurations of the treatments.
ER  -

ANTOCI, Angelo, Laura BONELLI, Fabio PAGLIERI, Tommaso REGGIANI and Fabio SABATINI. Civility and trust in social media. \textit{Journal of Economic Behavior and Organization}. Elsevier, 2019, vol.~160, April, p.~83-99. ISSN~0167-2681. Available from: https://dx.doi.org/10.1016/j.jebo.2019.02.026.

Detailed Information on Publication Record