Challenges in Creating Business Value from Health Information
Systems (HIS): A Hybrid Fuzzy Approach

J 2021

Challenges in Creating Business Value from Health Information Systems (HIS): A Hybrid Fuzzy Approach

ZARERAVASAN, Ahad a Reza ALIZADEH

Základní údaje

Originální název

Challenges in Creating Business Value from Health Information Systems (HIS): A Hybrid Fuzzy Approach

Autoři

ZARERAVASAN, Ahad a Reza ALIZADEH

Vydání

Journal of Information Technology Management, Iran, University of Tehran, Faculty of Management, 2021, 2008-5893

Další údaje

Jazyk

angličtina

Typ výsledku

Článek v odborném periodiku

Obor

50204 Business and management

Stát vydavatele

Írán

Utajení

není předmětem státního či obchodního tajemství

Odkazy

URL

Označené pro přenos do RIV

Ano

Kód RIV

RIV/00216224:14560/21:00118899

Organizační jednotka

Ekonomicko-správní fakulta

DOI

https://doi.org/10.22059/jitm.2021.312543.2644

EID Scopus

2-s2.0-85103239816

Klíčová slova anglicky

Fuzzy Analytic Hierarchy Process (AHP); Fuzzy DEMATEL; Health Information Systems (HIS); Health Information Technology (HIT); Information Technology Business Value (ITBV)

Štítky

IT business value

Příznaky

Mezinárodní význam, Recenzováno

Změněno: 29. 4. 2022 09:11, Mgr. Pavlína Kurková

Anotace

V originále

For the last three decades, research on Information Technology Business Value (ITBV) has highlighted how organizations can create greater value from IT investments in different industries, including the healthcare sector. There has been some research investigating the business value of Health Information Systems (HIS). However, the current body of knowledge regarding the challenges in front of proper business value realization of these systems is limited. This study investigates the challenges of HIS business value creation using a combination of the Fuzzy Analytic Hierarchy Process (FAHP) and fuzzy Decision-making Trial and Evaluation Laboratory (DEMATEL). First, this study reviews the literature to identify the main challenges in the field. The outcome of this step revealed three main categories and 22 challenges, including technological (ten challenges), organizational (eight challenges), and environmental (four challenges). Then, this study first uses FAHP to evaluate the weighting for each criterion and then adopts the fuzzy DEMATEL method to establish contextual relationships among those criteria. We find out that technological challenges are the most crucial dimension. Moreover, we observed that “infrastructure costs” has the highest priority. Under the technological dimension, “maintenance costs” and “systems compatibility” challenges are the most critical since they are in the cause area and directly influence the HIS outcomes. Under the organizational dimension, “Change in strategic objectives” is the most important challenge. Moreover, “inter-departmental coordination”, “training costs”, “proficiency”, and “users’ knowledge” are affected by each other as well as influenced by the net causes. The outcome of this study shows that to handle HIS business value creation challenges, healthcare executives should start with infrastructure costs, maintenance costs, and systems compatibility challenges.

Návaznosti

GA20-12081S, projekt VaV

Název: Zpětnovazební model hodnoty vytvářené informačními systémy: oboustranný vztah mezi investicemi do IS a podnikovou výkonností

Investor: Grantová agentura ČR, Closed-loop view of information system business value: bidirectional relationship between IT/IS investments and firm performance

Přiložené soubory

JITM_Volume_13_Issue_2_Pages_51-74.pdf

Citovat

ZARERAVASAN, Ahad a Reza ALIZADEH. Challenges in Creating Business Value from Health Information Systems (HIS): A Hybrid Fuzzy Approach. Journal of Information Technology Management. Iran: University of Tehran, Faculty of Management, 2021, roč. 13, č. 2, s. 51-74. ISSN 2008-5893. Dostupné z: https://doi.org/10.22059/jitm.2021.312543.2644.

@article{1754680,
   author = {Zareravasan, Ahad and Alizadeh, Reza},
   article_location = {Iran},
   article_number = {2},
   doi = {https://doi.org/10.22059/jitm.2021.312543.2644},
   keywords = {Fuzzy Analytic Hierarchy Process (AHP); Fuzzy DEMATEL; Health Information Systems (HIS); Health Information Technology (HIT); Information Technology Business Value (ITBV)},
   language = {eng},
   issn = {2008-5893},
   journal = {Journal of Information Technology Management},
   title = {Challenges in Creating Business Value from Health Information Systems (HIS): A Hybrid Fuzzy Approach},
   url = {https://jitm.ut.ac.ir/article_80355.html},
   volume = {13},
   year = {2021}
}

TY  - JOUR
ID  - 1754680
AU  - Zareravasan, Ahad - Alizadeh, Reza
PY  - 2021
TI  - Challenges in Creating Business Value from Health Information Systems (HIS): A Hybrid Fuzzy Approach
JF  - Journal of Information Technology Management
VL  - 13
IS  - 2
SP  - 51-74
EP  - 51-74
PB  - University of Tehran, Faculty of Management
SN  - 20085893
KW  - Fuzzy Analytic Hierarchy Process (AHP)
KW  - Fuzzy DEMATEL
KW  - Health Information Systems (HIS)
KW  - Health Information Technology (HIT)
KW  - Information Technology Business Value (ITBV)
UR  - https://jitm.ut.ac.ir/article_80355.html
N2  - For the last three decades, research on Information Technology Business Value (ITBV) has highlighted how organizations can create greater value from IT investments in different industries, including the healthcare sector. There has been some research investigating the business value of Health Information Systems (HIS). However, the current body of knowledge regarding the challenges in front of proper business value realization of these systems is limited. This study investigates the challenges of HIS business value creation using a combination of the Fuzzy Analytic Hierarchy Process (FAHP) and fuzzy Decision-making Trial and Evaluation Laboratory (DEMATEL). First, this study reviews the literature to identify the main challenges in the field. The outcome of this step revealed three main categories and 22 challenges, including technological (ten challenges), organizational (eight challenges), and environmental (four challenges). Then, this study first uses FAHP to evaluate the weighting for each criterion and then adopts the fuzzy DEMATEL method to establish contextual relationships among those criteria. We find out that technological challenges are the most crucial dimension. Moreover, we observed that “infrastructure costs” has the highest priority. Under the technological dimension, “maintenance costs” and “systems compatibility” challenges are the most critical since they are in the cause area and directly influence the HIS outcomes. Under the organizational dimension, “Change in strategic objectives” is the most important challenge. Moreover, “inter-departmental coordination”, “training costs”, “proficiency”, and “users’ knowledge” are affected by each other as well as influenced by the net causes. The outcome of this study shows that to handle HIS business value creation challenges, healthcare executives should start with infrastructure costs, maintenance costs, and systems compatibility challenges.
ER  -

ZARERAVASAN, Ahad a Reza ALIZADEH. Challenges in Creating Business Value from Health Information Systems (HIS): A Hybrid Fuzzy Approach. \textit{Journal of Information Technology Management}. Iran: University of Tehran, Faculty of Management, 2021, roč.~13, č.~2, s.~51-74. ISSN~2008-5893. Dostupné z: https://doi.org/10.22059/jitm.2021.312543.2644.

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