Emerging Technologies in insurance sector: An evidence from
scientific literature

C 2022

Emerging Technologies in insurance sector: An evidence from scientific literature

ZIA, Adil a Prateek KALIA

Základní údaje

Originální název

Emerging Technologies in insurance sector: An evidence from scientific literature

Autoři

ZIA, Adil a Prateek KALIA

Vydání

First edition. Bingley (United Kingdom), Big Data: A Game Changer for Insurance Industry, od s. 43-63, 21 s. Emerald Studies in Finance, Insurance, and Risk Management, 2022

Nakladatel

Emerald Publishing Limited

Další údaje

Jazyk

angličtina

Typ výsledku

Kapitola resp. kapitoly v odborné knize

Obor

50204 Business and management

Stát vydavatele

Velká Británie a Severní Irsko

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

elektronická verze "online"

Odkazy

URL

Označené pro přenos do RIV

Ano

Kód RIV

RIV/00216224:14560/22:00125496

Organizační jednotka

Ekonomicko-správní fakulta

ISBN

978-1-80262-606-3

DOI

https://doi.org/10.1108/978-1-80262-605-620221004

EID Scopus

2-s2.0-85139314532

Klíčová slova anglicky

Insurance; big data; artificial intelligence; chatbots; drones; predictive analytics

Změněno: 31. 3. 2023 16:25, Mgr. Pavlína Kurková

Anotace

V originále

where one technology is being replaced by another very quickly. Emerging technologies play more important roles in the insurance sector directly or indirectly. These technologies have a high potential to change the insur- ance paradigm. Purpose: In this chapter, we discuss emerging technologies such as artificial intelligence (AI), big data, blockchain, the internet of things (IoT), mo- bile technology, predictive analytics, social media, telematics, chatbots, low codes, and drones in the context of the insurance industry. Methodology: To carry out our analysis, we searched for data using the keywords for each technology from the Web of Science (WoS) coral data- base. Certain inclusion and exclusion criteria were formed for the articles and excluded for further analysis. R-studio was used for the data analysis and visualisation. Findings: It was found that the highest number of research articles pub- lished are related to big data, followed by AI and social media. The first ar- ticle on AI in insurance appeared in 1975. Social media is the highest cited new technology, whereas the low codes are the undiscovered paradigm for the insurance sector with no published research. Research on the impact of chatbots, drones, and mobile technology in the insurance industry is still at a nascent stage. We also noticed that the United States is leading the research on emerging technologies in the insurance sector. Implications: This chapter audits the emerging technologies in the insur- ance sector and identifies technological areas with the highest, least, or no research, dominant journals, authors, and countries. This holistic overview empowers managers and academicians to decide the future course of action.

Citovat

ZIA, Adil a Prateek KALIA. Emerging Technologies in insurance sector: An evidence from scientific literature. Online. In Kiran Sood, Rajesh Kumar Dhanaraj, Balamurugan Balusamy, Simon Grima, R. Uma Maheshwari. Big Data: A Game Changer for Insurance Industry. First edition. Bingley (United Kingdom): Emerald Publishing Limited, 2022, s. 43-63. Emerald Studies in Finance, Insurance, and Risk Management. ISBN 978-1-80262-606-3. Dostupné z: https://doi.org/10.1108/978-1-80262-605-620221004.

@inbook{1840017,
   author = {Zia, Adil and Kalia, Prateek},
   address = {Bingley (United Kingdom)},
   booktitle = {Big Data: A Game Changer for Insurance Industry},
   doi = {https://doi.org/10.1108/978-1-80262-605-620221004},
   edition = {First edition},
   editor = {Kiran Sood, Rajesh Kumar Dhanaraj, Balamurugan Balusamy, Simon Grima, R. Uma Maheshwari},
   keywords = {Insurance; big data; artificial intelligence; chatbots; drones; predictive analytics},
   howpublished = {elektronická verze "online"},
   language = {eng},
   location = {Bingley (United Kingdom)},
   isbn = {978-1-80262-606-3},
   pages = {43-63},
   publisher = {Emerald Publishing Limited},
   title = {Emerging Technologies in insurance sector: An evidence from scientific literature},
   url = {https://www.emerald.com/insight/content/doi/10.1108/978-1-80262-605-620221004/full/html},
   year = {2022}
}

TY  - CHAP
ID  - 1840017
AU  - Zia, Adil - Kalia, Prateek
PY  - 2022
TI  - Emerging Technologies in insurance sector: An evidence from scientific literature
VL  - Emerald Studies in Finance, Insurance, and Risk Management
PB  - Emerald Publishing Limited
CY  - Bingley (United Kingdom)
SN  - 9781802626063
KW  - Insurance
KW  - big data
KW  - artificial intelligence
KW  - chatbots
KW  - drones
KW  - predictive analytics
UR  - https://www.emerald.com/insight/content/doi/10.1108/978-1-80262-605-620221004/full/html
N2  - where one technology is being replaced by another very quickly. Emerging technologies play more important roles in the insurance sector directly or indirectly. These technologies have a high potential to change the insur- ance paradigm. Purpose: In this chapter, we discuss emerging technologies such as artificial intelligence (AI), big data, blockchain, the internet of things (IoT), mo- bile technology, predictive analytics, social media, telematics, chatbots, low codes, and drones in the context of the insurance industry. Methodology: To carry out our analysis, we searched for data using the keywords for each technology from the Web of Science (WoS) coral data- base. Certain inclusion and exclusion criteria were formed for the articles and excluded for further analysis. R-studio was used for the data analysis and visualisation. Findings: It was found that the highest number of research articles pub- lished are related to big data, followed by AI and social media. The first ar- ticle on AI in insurance appeared in 1975. Social media is the highest cited new technology, whereas the low codes are the undiscovered paradigm for the insurance sector with no published research. Research on the impact of chatbots, drones, and mobile technology in the insurance industry is still at a nascent stage. We also noticed that the United States is leading the research on emerging technologies in the insurance sector. Implications: This chapter audits the emerging technologies in the insur- ance sector and identifies technological areas with the highest, least, or no research, dominant journals, authors, and countries. This holistic overview empowers managers and academicians to decide the future course of action.
ER  -

ZIA, Adil a Prateek KALIA. Emerging Technologies in insurance sector: An evidence from scientific literature. Online. In Kiran Sood, Rajesh Kumar Dhanaraj, Balamurugan Balusamy, Simon Grima, R. Uma Maheshwari. \textit{Big Data: A Game Changer for Insurance Industry}. First edition. Bingley (United Kingdom): Emerald Publishing Limited, 2022, s.~43-63. Emerald Studies in Finance, Insurance, and Risk Management. ISBN~978-1-80262-606-3. Dostupné z: https://doi.org/10.1108/978-1-80262-605-620221004.

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