Assessing Real-World Applicability of Redesigned Developer
Documentation for Certificate Validation Errors

D 2022

Assessing Real-World Applicability of Redesigned Developer Documentation for Certificate Validation Errors

UKROP, Martin; Michaela BALÁŽOVÁ; Pavol ŽÁČIK; Eric Vincent VALČÍK; Václav MATYÁŠ et al.

Základní údaje

Originální název

Assessing Real-World Applicability of Redesigned Developer Documentation for Certificate Validation Errors

Autoři

UKROP, Martin; Michaela BALÁŽOVÁ; Pavol ŽÁČIK; Eric Vincent VALČÍK a Václav MATYÁŠ

Vydání

Karlsruhe, Germany, Proceedings of the 2022 European Symposium on Usable Security, od s. 131-144, 14 s. 2022

Nakladatel

ACM

Další údaje

Jazyk

angličtina

Typ výsledku

Stať ve sborníku

Obor

10201 Computer sciences, information science, bioinformatics

Stát vydavatele

Spojené státy

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

elektronická verze "online"

Odkazy

Accompanying page on the lab's website, ACM Digital Library

Označené pro přenos do RIV

Ano

Kód RIV

RIV/00216224:14330/22:00127011

Organizační jednotka

Fakulta informatiky

ISBN

978-1-4503-9700-1

Klíčová slova anglicky

documentation; TLS certificate; usable security; warning design

Příznaky

Mezinárodní význam, Recenzováno

Změněno: 13. 5. 2024 16:42, RNDr. Pavel Šmerk, Ph.D.

Anotace

V originále

We face certificate validation errors commonly, yet the related tools and documentation had been shown to have very poor usability. Previous research suggests that just improving the error messages and corresponding documentation can have significantly positive effects. Our work aims at increasing the usability of certificate validation by 1) redesigning the API error messages and the corresponding documentation, and 2) validating the real-world applicability of the redesign by investigating the opinions of 180 IT professionals. We focus on the perceived obstacles, desired ideal form and overall satisfaction. The redesigned documentation exhibits a reliable significant decrease in perceived incompleteness, with a small amount of perceived bloat and tangle. The redesigned documentation, now published on a dedicated website, is preferred by 89% of our study participants.

Přiložené soubory

2022-eurousec-ukrop.pdf Verze souboru

Citovat

UKROP, Martin; Michaela BALÁŽOVÁ; Pavol ŽÁČIK; Eric Vincent VALČÍK a Václav MATYÁŠ. Assessing Real-World Applicability of Redesigned Developer Documentation for Certificate Validation Errors. Online. In Proceedings of the 2022 European Symposium on Usable Security. Karlsruhe, Germany: ACM, 2022, s. 131-144. ISBN 978-1-4503-9700-1. Dostupné z: https://doi.org/10.1145/3549015.3554296.

@inproceedings{2227184,
   author = {Ukrop, Martin and Balážová, Michaela and Žáčik, Pavol and Valčík, Eric Vincent and Matyáš, Václav},
   address = {Karlsruhe, Germany},
   booktitle = {Proceedings of the 2022 European Symposium on Usable Security},
   doi = {https://doi.org/10.1145/3549015.3554296},
   keywords = {documentation; TLS certificate; usable security; warning design},
   howpublished = {elektronická verze "online"},
   language = {eng},
   location = {Karlsruhe, Germany},
   isbn = {978-1-4503-9700-1},
   pages = {131-144},
   publisher = {ACM},
   title = {Assessing Real-World Applicability of Redesigned Developer Documentation for Certificate Validation Errors},
   url = {https://crocs.fi.muni.cz/public/papers/eurousec2022},
   year = {2022}
}

TY  - CONF
ID  - 2227184
AU  - Ukrop, Martin - Balážová, Michaela - Žáčik, Pavol - Valčík, Eric Vincent - Matyáš, Václav
PY  - 2022
TI  - Assessing Real-World Applicability of Redesigned Developer Documentation for Certificate Validation Errors
PB  - ACM
CY  - Karlsruhe, Germany
SN  - 9781450397001
KW  - documentation
KW  - TLS certificate
KW  - usable security
KW  - warning design
UR  - https://crocs.fi.muni.cz/public/papers/eurousec2022
N2  - We face certificate validation errors commonly, yet the related tools and documentation had been shown to have very poor usability. Previous research suggests that just improving the error messages and corresponding documentation can have significantly positive effects. Our work aims at increasing the usability of certificate validation by 1) redesigning the API error messages and the corresponding documentation, and 2) validating the real-world applicability of the redesign by investigating the opinions of 180 IT professionals. We focus on the perceived obstacles, desired ideal form and overall satisfaction. The redesigned documentation exhibits a reliable significant decrease in perceived incompleteness, with a small amount of perceived bloat and tangle. The redesigned documentation, now published on a dedicated website, is preferred by 89% of our study participants.
ER  -

UKROP, Martin; Michaela BALÁŽOVÁ; Pavol ŽÁČIK; Eric Vincent VALČÍK a Václav MATYÁŠ. Assessing Real-World Applicability of Redesigned Developer Documentation for Certificate Validation Errors. Online. In \textit{Proceedings of the 2022 European Symposium on Usable Security}. Karlsruhe, Germany: ACM, 2022, s.~131-144. ISBN~978-1-4503-9700-1. Dostupné z: https://doi.org/10.1145/3549015.3554296.

Přehled o publikaci