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@article{2398318,
author = {Parvez, M Omar and Eluwole, Kayode Kolawole and Lasisi, Taiwo Temitope},
article_location = {Leeds},
doi = {http://dx.doi.org/10.1108/JHTT-10-2023-0307},
keywords = {Customer experience; Personal engagement; Robotic safety and hygiene; Customers; Intentions},
language = {eng},
issn = {1757-9880},
journal = {Journal of Hospitality and Tourism Technology},
title = {Robotic safety and hygiene attributes: visitors' intention to receive robot-delivered hospitality services},
year = {2024}
}
TY - JOUR
ID - 2398318
AU - Parvez, M Omar - Eluwole, Kayode Kolawole - Lasisi, Taiwo Temitope
PY - 2024
TI - Robotic safety and hygiene attributes: visitors' intention to receive robot-delivered hospitality services
JF - Journal of Hospitality and Tourism Technology
PB - Emerald Group Publishing
SN - 17579880
KW - Customer experience
KW - Personal engagement
KW - Robotic safety and hygiene
KW - Customers
KW - Intentions
N2 - Purpose-This study aims to investigate tourists' intentions to use hotel service robots with a focus on safety and hygiene. It examines the impact of perceived safety, health awareness and service assurance on consumer engagement and robot usage. Design/methodology/approach-Survey data from 275 participants with experience in robotic service were analyzed using structural equation modeling (SEM). The study used purposive sampling and collected data via the Prolific platform, using SEM and SmartPLS Ver. 3.0 for analysis. Findings-Results indicate customers prioritize safety and hygiene, valuing effective service responses and cleanliness. Perceived robotic safety and service assurance positively influence personal engagement, with a preference for service robots among female guests. Research limitations/implications-While emphasizing the importance of safety and service assurance in hotel robotics, the study acknowledges limitations in personalization and conclusive use of service robots. Originality/value-This research contributes to understanding the role of perceived safety in service robot usage, highlighting the significance of user trust and comfort in human-robot interactions. It also explores the novel connection between service assurance and service robots, offering insights into robotic performance reliability in user-centric contexts.
ER -
PARVEZ, M Omar, Kayode Kolawole ELUWOLE a Taiwo Temitope LASISI. Robotic safety and hygiene attributes: visitors' intention to receive robot-delivered hospitality services. \textit{Journal of Hospitality and Tourism Technology}. Leeds: Emerald Group Publishing, 2024, 17 s. ISSN~1757-9880. Dostupné z: https://dx.doi.org/10.1108/JHTT-10-2023-0307.
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