Communicating Assistance to Ukrainian Refugees : Does
Empathetic Communication Make a Difference?

J 2025

Communicating Assistance to Ukrainian Refugees : Does Empathetic Communication Make a Difference?

RINGLEROVÁ, Zuzana a Jan KOTÝNEK KROTKÝ

Základní údaje

Originální název

Communicating Assistance to Ukrainian Refugees : Does Empathetic Communication Make a Difference?

Autoři

RINGLEROVÁ, Zuzana a Jan KOTÝNEK KROTKÝ

Vydání

Nationalities Papers, Cambridge, Cambridge University Press, 2025, 0090-5992

Další údaje

Jazyk

angličtina

Typ výsledku

Článek v odborném periodiku

Obor

50601 Political science

Stát vydavatele

Velká Británie a Severní Irsko

Utajení

není předmětem státního či obchodního tajemství

Odkazy

article - open access

Impakt faktor

Impact factor: 1.600 v roce 2024

Označené pro přenos do RIV

Organizační jednotka

Fakulta sociálních studií

Klíčová slova anglicky

political communication; refugees; empathy; Ukraine; Czechia

Štítky

EV_FSS25, online first

Změněno: 26. 3. 2025 14:50, Mgr. Blanka Farkašová

Anotace

V originále

European countries have been important supporters of Ukraine since the 2022 invasion by Russia. Responding to the invasion, however, was not the only challenge facing these countries in 2022. A tough domestic economic situation caused by high inflation and skyrocketing energy prices gave rise to public resentment accusing governments of favoring Ukraine and Ukrainian refugees over their own citizens. Yet, communicating governments’ policies on Ukraine efficiently and having the public on board matters because lack of public support may endanger the countries’ ability to help Ukraine in the war. Given the importance of political communication, we use the case of Czechia to explore the role of empathy in political communication between Ukraine and Ukrainian refugees. We build on existing studies which suggest that empathy in communication has the potential to decrease polarization of public opinion and that candidates using empathetic communication are viewed more positively. First, in a rhetorical analysis, we demonstrate that empathy with citizens’ concerns is not a part of the government’s defense of its refugee policy. Then, in an original survey experiment, we show that contrary to expectations, expressing empathy with citizens’ concerns does not significantly increase public support for help to refugees.

Návaznosti

MUNI/A/1196/2022, interní kód MU

Název: Perspektivy evropské integrace v kontextu globální politiky V

Investor: Masarykova univerzita, Perspektivy evropské integrace v kontextu globální politiky V

Citovat

RINGLEROVÁ, Zuzana a Jan KOTÝNEK KROTKÝ. Communicating Assistance to Ukrainian Refugees : Does Empathetic Communication Make a Difference? Nationalities Papers. Cambridge: Cambridge University Press, 2025, 17 s. ISSN 0090-5992. Dostupné z: https://doi.org/10.1017/nps.2024.59.

@article{2467656,
   author = {Ringlerová, Zuzana and Kotýnek Krotký, Jan},
   article_location = {Cambridge},
   doi = {https://doi.org/10.1017/nps.2024.59},
   keywords = {political communication; refugees; empathy; Ukraine; Czechia},
   language = {eng},
   issn = {0090-5992},
   journal = {Nationalities Papers},
   title = {Communicating Assistance to Ukrainian Refugees : Does Empathetic Communication Make a Difference?},
   url = {https://www.cambridge.org/core/journals/nationalities-papers/article/communicating-assistance-to-ukrainian-refugees-does-empathetic-communication-make-a-difference/51AB2434568B2EAF0FC3B2719A6BD97D},
   year = {2025}
}

TY  - JOUR
ID  - 2467656
AU  - Ringlerová, Zuzana - Kotýnek Krotký, Jan
PY  - 2025
TI  - Communicating Assistance to Ukrainian Refugees : Does Empathetic Communication Make a Difference?
JF  - Nationalities Papers
PB  - Cambridge University Press
SN  - 00905992
KW  - political communication
KW  - refugees
KW  - empathy
KW  - Ukraine
KW  - Czechia
UR  - https://www.cambridge.org/core/journals/nationalities-papers/article/communicating-assistance-to-ukrainian-refugees-does-empathetic-communication-make-a-difference/51AB2434568B2EAF0FC3B2719A6BD97D
N2  - European countries have been important supporters of Ukraine since the 2022 invasion by Russia. Responding to the invasion, however, was not the only challenge facing these countries in 2022. A tough domestic economic situation caused by high inflation and skyrocketing energy prices gave rise to public resentment accusing governments of favoring Ukraine and Ukrainian refugees over their own citizens. Yet, communicating governments’ policies on Ukraine efficiently and having the public on board matters because lack of public support may endanger the countries’ ability to help Ukraine in the war. Given the importance of political communication, we use the case of Czechia to explore the role of empathy in political communication between Ukraine and Ukrainian refugees. We build on existing studies which suggest that empathy in communication has the potential to decrease polarization of public opinion and that candidates using empathetic communication are viewed more positively. First, in a rhetorical analysis, we demonstrate that empathy with citizens’ concerns is not a part of the government’s defense of its refugee policy. Then, in an original survey experiment, we show that contrary to expectations, expressing empathy with citizens’ concerns does not significantly increase public support for help to refugees.
ER  -

RINGLEROVÁ, Zuzana a Jan KOTÝNEK KROTKÝ. Communicating Assistance to Ukrainian Refugees : Does Empathetic Communication Make a Difference? \textit{Nationalities Papers}. Cambridge: Cambridge University Press, 2025, 17 s. ISSN~0090-5992. Dostupné z: https://doi.org/10.1017/nps.2024.59.

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