Exploring Robot Acceptance Across Domains Considering Trust and
Social Aspects: A Survey

J 2025

Exploring Robot Acceptance Across Domains Considering Trust and Social Aspects: A Survey

KUŠNIRÁKOVÁ, Daša; Hind BANGUI a Barbora BÜHNOVÁ

Základní údaje

Originální název

Exploring Robot Acceptance Across Domains Considering Trust and Social Aspects: A Survey

Autoři

KUŠNIRÁKOVÁ, Daša; Hind BANGUI a Barbora BÜHNOVÁ

Vydání

INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS, NETHERLANDS, SPRINGER, 2025, 1875-4791

Další údaje

Jazyk

angličtina

Typ výsledku

Článek v odborném periodiku

Obor

10200 1.2 Computer and information sciences

Stát vydavatele

Spojené státy

Utajení

není předmětem státního či obchodního tajemství

Odkazy

URL

Impakt faktor

Impact factor: 3.700 v roce 2024

Označené pro přenos do RIV

Ano

Kód RIV

RIV/00216224:14330/25:00140492

Organizační jednotka

Fakulta informatiky

DOI

https://doi.org/10.1007/s12369-025-01217-6

UT WoS

001417766700001

Klíčová slova anglicky

Robot; Robot Acceptance; Trust; Acceptance Models

Příznaky

Mezinárodní význam, Recenzováno

Změněno: 1. 4. 2026 10:42, RNDr. Pavel Šmerk, Ph.D.

Anotace

V originále

As robots become integrated into work and home environments, concerns are emerging how to make them engage and communicate with humans more effectively. This, in turn, contributes to hesitance in certain segments of society towards accepting robots. Besides the technical features, making robots successful in different situations depends on understanding the social and psychological factors that affect how people see and interact with these machines. The integration of both viewpoints, which is crucial for coming up with plans that improve not only the technical skills of robots but also how people accept and use them in different parts of society, has stimulated a boost in the research on robot acceptance across numerous domains, with a great opportunity of mutual knowledge exchange between them. In this work, we conduct a systematic literature review on robot acceptance by humans, considering social factors such as trust. We explore the acceptance models employed in managing human-robot relationships, identify the key domains studying robot acceptance, and investigate the strategies and levels for effective robot integration into society. The key finding of the study, consistent across the examined domains, is that the success of robot acceptance stands on the quality of the underlying trust-building process, leveraging psychological processes of how humans form beliefs and act in social dynamics, with specific factors outlined as part of the study. Unlike other studies, we go beyond human-robot interaction mechanisms and delve into human-robot acceptance with its social nuances, contributing to knowledge exchange in this emerging field.

Návaznosti

MUNI/G/1142/2022, interní kód MU

Název: Forensic Support for Building Trust in Smart Software Ecosystems

Investor: Masarykova univerzita, Forensic Support for Building Trust in Smart Software Ecosystems, INTERDISCIPLINARY - Mezioborové výzkumné projekty

Citovat

KUŠNIRÁKOVÁ, Daša; Hind BANGUI a Barbora BÜHNOVÁ. Exploring Robot Acceptance Across Domains Considering Trust and Social Aspects: A Survey. INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS. NETHERLANDS: SPRINGER, 2025, roč. 17, č. 10, s. 2327-2373. ISSN 1875-4791. Dostupné z: https://doi.org/10.1007/s12369-025-01217-6.

@article{2468377,
   author = {Kušniráková, Daša and Bangui, Hind and Bühnová, Barbora},
   article_location = {NETHERLANDS},
   article_number = {10},
   doi = {https://doi.org/10.1007/s12369-025-01217-6},
   keywords = {Robot; Robot Acceptance; Trust; Acceptance Models},
   language = {eng},
   issn = {1875-4791},
   journal = {INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS},
   title = {Exploring Robot Acceptance Across Domains Considering Trust and Social Aspects: A Survey},
   url = {https://doi.org/10.1007/s12369-025-01217-6},
   volume = {17},
   year = {2025}
}

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ID  - 2468377
AU  - Kušniráková, Daša - Bangui, Hind - Bühnová, Barbora
PY  - 2025
TI  - Exploring Robot Acceptance Across Domains Considering Trust and Social Aspects: A Survey
JF  - INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS
VL  - 17
IS  - 10
SP  - 2327-2373
EP  - 2327-2373
PB  - SPRINGER
SN  - 18754791
KW  - Robot
KW  - Robot Acceptance
KW  - Trust
KW  - Acceptance Models
UR  - https://doi.org/10.1007/s12369-025-01217-6
N2  - As robots become integrated into work and home environments, concerns are emerging how to make them engage and communicate with humans more effectively. This, in turn, contributes to hesitance in certain segments of society towards accepting robots. Besides the technical features, making robots successful in different situations depends on understanding the social and psychological factors that affect how people see and interact with these machines. The integration of both viewpoints, which is crucial for coming up with plans that improve not only the technical skills of robots but also how people accept and use them in different parts of society, has stimulated a boost in the research on robot acceptance across numerous domains, with a great opportunity of mutual knowledge exchange between them. In this work, we conduct a systematic literature review on robot acceptance by humans, considering social factors such as trust. We explore the acceptance models employed in managing human-robot relationships, identify the key domains studying robot acceptance, and investigate the strategies and levels for effective robot integration into society. The key finding of the study, consistent across the examined domains, is that the success of robot acceptance stands on the quality of the underlying trust-building process, leveraging psychological processes of how humans form beliefs and act in social dynamics, with specific factors outlined as part of the study. Unlike other studies, we go beyond human-robot interaction mechanisms and delve into human-robot acceptance with its social nuances, contributing to knowledge exchange in this emerging field.
ER  -

KUŠNIRÁKOVÁ, Daša; Hind BANGUI a Barbora BÜHNOVÁ. Exploring Robot Acceptance Across Domains Considering Trust and Social Aspects: A Survey. \textit{INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS}. NETHERLANDS: SPRINGER, 2025, roč.~17, č.~10, s.~2327-2373. ISSN~1875-4791. Dostupné z: https://doi.org/10.1007/s12369-025-01217-6.

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