Exploring and Designing Wayfinding Behavior in Hospitals: The
Double Double Diamond Approach

l 2026

Exploring and Designing Wayfinding Behavior in Hospitals: The Double Double Diamond Approach

ZBIEJCZUK SUCHÁ, Ladislava; Michaela HOLUBEC BIRTUSOVÁ; Kateřina JOCHECOVÁ; Ondřej KVARDA; Gabriela GODIŠKOVÁ et al.

Základní údaje

Originální název

Exploring and Designing Wayfinding Behavior in Hospitals: The Double Double Diamond Approach

Název anglicky

Exploring and Designing Wayfinding Behavior in Hospitals: The Double Double Diamond Approach

Autoři

ZBIEJCZUK SUCHÁ, Ladislava; Michaela HOLUBEC BIRTUSOVÁ; Kateřina JOCHECOVÁ; Ondřej KVARDA a Gabriela GODIŠKOVÁ

Vydání

iConference 2026 Proceedings, 2026

Další údaje

Typ výsledku

Stať ve sborníku (neindexovaná)

Odkazy

URL

Označené pro přenos do RIV

Příznaky

Mezinárodní význam, Recenzováno

Změněno: 23. 3. 2026 19:03, PhDr. Ladislava Zbiejczuk Suchá, Ph.D.

Anotace

V originále

Hospital wayfinding challenges often arise from unclear navigational information rather than architectural complexity. Research in this field demonstrates methodological pluralism, ranging from surveys and experiments to ethnographic and physiological approaches. This study introduces a design-based framework for approaching hospital wayfinding. We applied the Double Diamond framework, an adaptation of the British Design Council’s model, integrating information behavior research and design methods. The process included surveys, ethnography, usability testing, eye-tracking, VR prototyping, and participatory concept testing across diverse patient groups. Iterative cycles of divergence and convergence revealed the emotional, cognitive, and systemic impacts of poor navigation. Triangulation across quantitative and qualitative methods enabled a comprehensive understanding of patient experiences and design opportunities. The process identified design principles such as simplifying sign systems, prioritizing contextual over prescriptive guidance, and embedding ownership structures for long-term maintenance. VR and accessibility testing validated prototypes and highlighted user diversity. Hospital wayfinding should be understood not as static signage but as an ongoing service. The Double Double Diamond framework offers hospitals a replicable, human-centered model for continuous, evidence-based wayfinding design and implementation.

Citovat

ZBIEJCZUK SUCHÁ, Ladislava; Michaela HOLUBEC BIRTUSOVÁ; Kateřina JOCHECOVÁ; Ondřej KVARDA a Gabriela GODIŠKOVÁ. Exploring and Designing Wayfinding Behavior in Hospitals: The Double Double Diamond Approach. In iConference 2026 Proceedings. 2026.

@inproceedings{2562539,
   author = {Zbiejczuk Suchá, Ladislava and Holubec Birtusová, Michaela and Jochecová, Kateřina and Kvarda, Ondřej and Godišková, Gabriela},
   booktitle = {iConference 2026 Proceedings},
   title = {Exploring and Designing Wayfinding Behavior in Hospitals: The Double Double Diamond Approach},
   url = {https://hdl.handle.net/2142/132999},
   year = {2026}
}

TY  - CONF
ID  - 2562539
AU  - Zbiejczuk Suchá, Ladislava - Holubec Birtusová, Michaela - Jochecová, Kateřina - Kvarda, Ondřej - Godišková, Gabriela
PY  - 2026
TI  - Exploring and Designing Wayfinding Behavior in Hospitals: The Double Double Diamond Approach
UR  - https://hdl.handle.net/2142/132999
N2  - Hospital wayfinding challenges often arise from unclear navigational information rather than architectural complexity. Research in this field demonstrates methodological pluralism, ranging from surveys and experiments to ethnographic and physiological approaches. This study introduces a design-based framework for approaching hospital wayfinding. We applied the Double Diamond framework, an adaptation of the British Design Council’s model, integrating information behavior research and design methods. The process included surveys, ethnography, usability testing, eye-tracking, VR prototyping, and participatory concept testing across diverse patient groups. Iterative cycles of divergence and convergence revealed the emotional, cognitive, and systemic impacts of poor navigation. Triangulation across quantitative and qualitative methods enabled a comprehensive understanding of patient experiences and design opportunities. The process identified design principles such as simplifying sign systems, prioritizing contextual over prescriptive guidance, and embedding ownership structures for long-term maintenance. VR and accessibility testing validated prototypes and highlighted user diversity. Hospital wayfinding should be understood not as static signage but as an ongoing service. The Double Double Diamond framework offers hospitals a replicable, human-centered model for continuous, evidence-based wayfinding design and implementation.
ER  -

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