PV202 Service Systems Laboratory

Faculty of Informatics
Spring 2017
Extent and Intensity
0/0/2. 2 credit(s). Recommended Type of Completion: k (colloquium). Other types of completion: z (credit).
doc. Mouzhi Ge, Ph.D. (lecturer)
Ing. Leonard Walletzký, Ph.D. (lecturer)
Mgr. Jitka Kitner (assistant)
Guaranteed by
doc. RNDr. Eva Hladká, Ph.D.
Department of Computer Systems and Communications - Faculty of Informatics
Supplier department: Department of Computer Systems and Communications - Faculty of Informatics
Thu 23. 3. 16:00–19:50 A318, Fri 24. 3. 12:00–15:50 A318, Mon 27. 3. 10:00–13:50 D3, Tue 28. 3. 14:00–17:50 A321
Preconditions for this course are: (1) capability of autonomous work; (2) English; (3) wish to work as a member of a team;
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
The capacity limit for the course is 20 student(s).
Current registration and enrolment status: enrolled: 0/20, only registered: 0/20, only registered with preference (fields directly associated with the programme): 0/20
fields of study / plans the course is directly associated with
there are 40 fields of study the course is directly associated with, display
Course objectives
The goal of the course is about to preset the students different methods to analyse, provide and manage the services. Students can participate on presentations held by foreign collaborator of the laboratory, meet the real problems and help with their solution. The content of the course is improved continuously.
  • 1. Debora Sarno, University of Salerno: Operations management and organization
    Operations Management deals with the design, operation, and improvement of the systems that create and deliver a firm’s primary products and services. This course aims to introduce students to the field of operations management, one of the pillar disciplines of Service Science, using a systems approach. Focusing on the production planning process, which is the basis of Enterprise Resource Planning (ERP) systems, each phase of the “push” process is described, and real cases are collectively discussed. The “pull” approach of the Toyota Production Systems is also analysed. Moreover, new trends in production and service management are explored, with a focus on the new Industrial Revolution called Industry 4.0 and the role of IT and ICT.
Teaching methods
Lectures, work in labs
Assessment methods
Final report about achieved results, class presentation.
Language of instruction
Further Comments
Study Materials
The course is taught each semester.
The course is also listed under the following terms Spring 2007, Autumn 2007, Spring 2008, Autumn 2008, Spring 2009, Autumn 2009, Spring 2010, Autumn 2010, Spring 2011, Autumn 2011, Spring 2012, Autumn 2012, Spring 2013, Spring 2015, Spring 2016, Autumn 2016, Autumn 2017, Spring 2018, Autumn 2018, Spring 2019, Autumn 2019, Spring 2020, Autumn 2020, Spring 2021, Autumn 2021, Spring 2022.
  • Enrolment Statistics (Spring 2017, recent)
  • Permalink: https://is.muni.cz/course/fi/spring2017/PV202