b5250 Working with the client

Faculty of Sports Studies
autumn 2025

The course is not taught in autumn 2025

Extent and Intensity
0/1/0. 3 credit(s). Type of Completion: z (credit).
In-person direct teaching
Teacher(s)
Mgr. Lenka Svobodová, Ph.D. (seminar tutor)
Mgr. Radek Šíp (seminar tutor)
Guaranteed by
Mgr. Lenka Svobodová, Ph.D.
Department of Physical Activities and Health Sciences – Faculty of Sports Studies
Supplier department: Department of Physical Activities and Health Sciences – Faculty of Sports Studies
Prerequisites (in Czech)
BOZP_OK(bozp_po_stud) && BOZP_OK(bozp_po_stud_fsps)
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The aim of the subject is to acquire basic information about working with clients and practical skills in real situations (establishing contact, interviewing techniques, listening and intervention) for children, adults, seniors and specific groups.
Learning outcomes
After completing the course, the student will be able to:
- establish contact with the client;
- use adequate strategies for guided conversation;
- formulate the problem;
- to intervene in the area of ​​prevention across the age spectrum.
Syllabus
  • 1. The role of the consultant and the relationship with the client.
  • 2. Consulting processes, phases.
  • 3. Types of counseling interventions.
  • 4. Preparation of a worker in prevention - communication skills (verbal, non-verbal).
  • 5. Interview, interviewing techniques.
  • 6. Conducting interviews with clients (across the age spectrum).
  • 7. Approaches to difficult types of clients (aggressive, depressed, anxious, neurotic, inaccessible).
  • 8. Mistakes in counseling practice, basics of supervision, feedback.
  • 9. Ethics in consulting activities, professionalism.
  • 10. Simulation work with the client (adult population).
  • 11. Simulation work with the client (children, seniors).
  • 12. Simulation work with the client (specific groups).
  • 13. Review of findings.
Literature
    required literature
  • ŠPATENKOVÁ, Naděžda. Krize a krizová intervence : průběh krize, psychologická první pomoc, proces krizové intervence, krize jako šance a/nebo ztráta. Vydání 1. Praha: Grada, 2017, 285 stran. ISBN 9788024753270. URL info
  • KOPŘIVA, Karel. Lidský vztah jako součást profese. Edited by Jiřina Šiklová. Vydání osmé, v Portále s. Praha: Portál, 2016, 147 stran. ISBN 9788026211471. info
  • VYBÍRAL, Zbyněk. Psychologie lidské komunikace. Vyd. 1. Praha: Portál, 2000, 263 s. ISBN 80-7178-291-2. info
    recommended literature
  • NAVARRO, Joe. Tajemství řeči těla : gesta, která prozradí více než slova. Translated by Lenka Vlčková. První české vydání. Praha: Grada, 2019, 189 stran. ISBN 9788027124770. info
  • JOE, N. Tajemství řeči těla: gesta, která prozradí více než slova. Praha: Grada Publishing, as., 2019. info
    not specified
  • ICAA’s Guidelines for effective communication with older adults https://www.icaa.cc/business/whitepapers/communicationguidelines.pdf
  • DEVITO, Joseph A. Základy mezilidské komunikace : 6. vydání. Translated by Jiří Rezek. 1. vyd. Praha: Grada, 2008, 502 s. ISBN 9788024720180. info
Teaching methods
- theoretical preparation;
- modeling situations;
- team discussion;
- home preparation.
Assessment methods
- an oral exam containing a test of theoretical knowledge and a model situation with a client.
Language of instruction
Czech
Further Comments
The course is taught annually.
The course is taught every week.
  • Permalink: https://is.muni.cz/course/fsps/autumn2025/b5250