ESF:MPV_RKMN Communication and Man. Skills - Course Information

MPV_RKMN Communication and Managerial Skills

Extent and Intensity

1/2/0. 4 credit(s). Type of Completion: z (credit).
In-person direct teaching

Teacher(s)

doc. PhDr. Růžena Lukášová, CSc. (lecturer)
PhDr. Ing. Jan Řezáč, Ph.D. (lecturer)
PhDr. Ing. Jan Řezáč, Ph.D. (seminar tutor)

Guaranteed by

doc. PhDr. Růžena Lukášová, CSc.
Department of Public Economics – Faculty of Economics and Administration
Contact Person: Ing. Mgr. Hana Delalande, Ph.D.
Supplier department: Department of Public Economics – Faculty of Economics and Administration

Prerequisites

To be enrolled in the course MPV_RKMN student cannot have completed or currently registered course MPV_COMA (which is the same course in English).

Course Enrolment Limitations

The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 24 student(s).
Current registration and enrolment status: enrolled: 0/24, only registered: 5/24

fields of study / plans the course is directly associated with

• Public Economics and Administration (programme ESF, N-VES)
• Public Administration (programme ESF, N-MFTAP)

Course objectives

Effective communication is considerably important for people working in public administration organizations as it strongly affects the effectiveness of the organization and the quality of the services provided by the organization. Therefore, the development and perfection of communication skills, which is what the course focuses on, is an important part of preparing students for their practical life.

The objective of the course is to provide students with basic knowledge of effective communication for management and, using training methods, to develop students’ communication skills necessary for managing employees and negotiating with partners outside an organization. The introductory blocks concentrate on basic communication skills necessary for efficiency of communication process, the following blocks focus on the development of selected managerial skills.

Learning outcomes

At the end of the course students should have knowledge and skills to be able to:
- be effective at conveying information;
- be effective at asking questions, listening, making arguments;
- apply assertive style of communication;
- prepare and make effective oral presentation;
- negotiate;
- lead an appraisal interview.

Syllabus

• 1. Introduction, requirements for granting a credit. Communication process, verbal and nonverbal communication. Significance of effective communication for management.
• 2. Basic communication skills. Principles of effective verbal communication. Asking questions - question types, advantages and disadvantages of individual types. Active listening, significance of listening. Efficient argumentation and persuasion - choice of arguments, formulation of arguments, building arguments.
• Team work, principles of effective team communication.
• 3. Assertiveness and its significance. Assertive, passive and aggressive behavior - characteristics, consequences for managerial work. Assertive rights, basic assertive skills, assertive techniques. Intrapersonal and interpersonal contribution of assertive thinking and behavior.
• 4. Effective presentation. Preparation and structure of presentation, effective verbal and nonverbal communication during presentation. Visual aids and their significance, principles of their effective use.
• 5. Personality communication types, efficient strategies for dealing with particular types.
• Negotiation. Preparation for negotiation, negotiation procedure,negotiating styles.
• 6. Appraisal interview. Preparation for and principles of effective realization.

Literature

required literature
• LUKÁŠOVÁ, Růžena. Rozvoj komunikačních a manažerských dovedností. Brno: Masarykova univerzita, Ekonomicko-správní fakulta, 2018. 63 stran. Elektronický studijní text.
• Pozitivní řízení : asertivita pro manažery. Edited by Paddy O'Brien. 3. vyd. Praha: Management Press, 2003, 212 s. ISBN 8072610775. info
• HOSPODÁŘOVÁ, Ivana. Prezentační dovednosti. 2. upr. vyd. Praha: Kernberg Publishing, 2007, 172 s. ISBN 9788090396296. info

recommended literature
• MENTZEL, Wolfgang. Rozhovory se spolupracovníky. Praha: Grada, 2004, 106 s. ISBN 8024704080. info
• KHELEROVÁ, Vladimíra. Komunikační a obchodní dovednosti manažera. 3., dopl. vyd. Praha: Grada, 2010, 144 s. ISBN 9788024735665. URL info
• HARGIE, Owen (ed.). The handbook of communication skills. Fifth edition. New York: Routledge, 2025, 736 pp. ISBN 978-1-032-43167-3. info
• VELTSOS, Jennifer R. and Geraldine E. HYNES. Managerial Communication: Strategies and Applications. Ninth edition. SAGE Publications, 2024, 512 pp. ISBN 978-1-0719-2525-6. info

Teaching methods

Teaching takes the form of lectures which are in English and training seminars which are in Czech.  The purpose of seminars is on the basis of training methods (role playing, model situations, training videofilms) and relevant theory knowledge  to develop communication and managerial skills of students.

Assessment methods

Requirements for granting a credit: attendance at seminars (one unexcused absence at seminars in the range of four hours is allowed), elaboration of an assigned topic and its presentation, a knowledge test (minimum level of knowledge 60%). The purpose of the written test:
- examination of theoretical knowledge
- examination of the ability to apply the acquired knowledge and skills on practical examples.

Presentation topics (students can choose):
1. student’s own topic (within the scope of the studied field), the aim of the presentation being either to convey information or to persuade
2. results of the student’s thesis.

Language of instruction

Czech

Further comments (probably available only in Czech)

The course is taught annually.
The course is taught in blocks.
Note related to how often the course is taught: 2 hod. přednášky (v AJ) a 4 hodiny cvičení (v ČJ) po dobu 6 týdnů.

Teacher's information

Classes are taught in blocks during the second half of the semester (in the range of 2 hours of lectures and 4 hours of seminars per week, it begins after reeding week).
Due to the specific purpose of the course (skills training) attendance at seminars is compulsory (one unexcused absence in the range of four hours is allowed).
If the student would like to enrol in the course during his/her exchange scholarship, he/she must contact the course guarantor in advance and agree on the conditions for taking the course.

• Enrolment Statistics (recent)
  
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