MPV_COMA Communication and Managerial Skills Training

Ekonomicko-správní fakulta
jaro 2014
Rozsah
1/2. 4 kr. Ukončení: z.
Vyučující
Ing. Daria Kuchařová (přednášející)
doc. PhDr. Růžena Lukášová, CSc. (přednášející)
Ghislaine Pellat (přednášející), doc. PhDr. Růžena Lukášová, CSc. (zástupce)
PhDr. Martina Rašticová, Ph.D. (přednášející), doc. PhDr. Růžena Lukášová, CSc. (zástupce)
Garance
doc. PhDr. Růžena Lukášová, CSc.
Katedra veřejné ekonomie - Ekonomicko-správní fakulta
Kontaktní osoba: Mgr. Kateřina Kociánová
Rozvrh
Pá 11:05–12:45 S308
  • Rozvrh seminárních/paralelních skupin:
MPV_COMA/01: Pá 9:20–11:00 S308, D. Kuchařová, R. Lukášová
Předpoklady
! MPV_RKMD Rozvoj kom. a man. dovedností && ! NOW ( MPV_RKMD Rozvoj kom. a man. dovedností )
Omezení zápisu do předmětu
Předmět je otevřen studentům libovolného oboru.
Předmět si smí zapsat nejvýše 22 stud.
Momentální stav registrace a zápisu: zapsáno: 0/22, pouze zareg.: 0/22, pouze zareg. s předností (mateřské obory): 0/22
Jiné omezení: Pro zapsání MPV_COMA nesmí mít student absolvovaný nebo současně registrovaný MPV_RKMD.
Cíle předmětu
The objective of the course is to provide students with basic knowledge of effective communication for management and, using training methods, to develop students’ communication skills necessary for managing employees and negotiating with partners outside an organization. The introductory blocks concentrate on basic communication skills necessary for succeeding in any negotiations, the following blocks focus on the development of selected managerial skills.

At the end of the course students should be able to:
- be effective at conveying information;
- be effective at asking questions, listening, making arguments and overcoming objections;
- be assertive in communication;
- prepare and make effective oral presentation (of ideas and information to a group);
- lead an appraisal interview;
- negotiate.
Osnova
  • 1. Introduction, requirements for granting a credit. Communication process, verbal and nonverbal communication. Significance of effective communication for management, possibilities and methods for the development of communication skills.
  • 2. Basic communication skills. Principles of effective verbal communication. Asking questions - question types, advantages and disadvantages of individual types. Active listening – significance of listening, development of listening skills. Efficient argumentation and persuasion - choice of arguments, formulation of arguments, building arguments. Overcoming objections - objection types, procedure of overcoming objections.
  • 3. Assertiveness and its significance. Assertive, passive and aggressive behavior - characteristics, consequences for managerial work. Assertive rights, assertive techniques. Intrapersonal and interpersonal contribution of assertive thinking and behavior.
  • 4. Effective presentation. Preparation and structure of presentation, effective verbal and nonverbal communication during presentation. Visual aids and their significance, principles of their effective use.
  • 5. Personality communication types, efficient strategies for dealing with particular types.
  • 6. Interviews with colleagues – kinds, significance, principles of effective leadership. Selection interview, assessment interview. Preparation for and principles of effective realization.
  • 7. Negotiating. Preparation for negotiating, negotiating styles. Individual and team negotiation.
Literatura
  • ADLER, B. Ronald, ROSENFELD, B. Lawrence, and PROCTOR II, F. Russell. Interplay: The Process of Interpersonal Communication. 12 ed. Oxford University Press, USA, 2012. 528 p. ISBN 978-0199827428.
  • CHAN, Janis Fischer. Communication skills for managers. 5th ed. American Management Association, 2002. 149 p. ISBN 978-0761213383.
  • MUNTER, M. Mary. Guide to Managerial Communication. 9th ed. Prentice Hall, 2011. 204 p. ISBN 978-0132147712.
  • DAWSON, Robert. Secrets of Power Negotiating: Inside Secrets from a Master Negotiator. 3rd ed. Career Press, 2010. 320 p. ISBN 978-1601631398.
  • O'BRIEN, Paddy. Positive Management: Assertiveness for Managers. Reprint edition. Hemel Hempstead: Prentice Hall & IBD, 1993. 166 p. ISBN 978-0893842406.
Výukové metody
The course takes the form of both lectures and seminars. Lectures are focused on explaining basic theory, the purpose of seminars is on the basis of training methods (role playing, model situations, training videofilms) to develop communication and managerial skills of students.
Metody hodnocení
Because of the objective of the course (training of communication and managerial skills), seminars are compulsory.

Requirements for granting a credit: attendance at seminars (90%), elaboration of an assigned topic and its presentation, a knowledge test (minimum level of knowledge 60%).

Presentation topics (students can choose): 1) results of the student’s thesis, 2) student’s own topic (within the scope of the studied field), the aim of the presentation being either to convey information or to persuade (it is necessary to choose one of the aims).
Vyučovací jazyk
Angličtina
Informace učitele
The course is taught in blocks which take part in the first 9 weeks of the semester.
Lectures: 28. 2. (4 teaching hours) doc. PhDr. Martina Rašticová, Ph.D., 14. 3. (4 teaching hours) doc. PhDr. Martina Rašticová, Ph.D., 26. 3. and 27. 3. (4 teaching hours) Ghislaine Pellat (dates will be specified). Exercise sessions will be held: 21. 2. (2 teaching hours) Daria Borovko, 7. 3. (4 teaching hours) Daria Borovko, 21. 3. (4 teaching hours) Daria Borovko, 28. 3. (4 teaching hours) Ghislaine Pellat, 4. 4. (4 teaching hours) Daria Borovko, 11. 4. (4 teaching hours) Daria Borovko, 18. 4. (4 teaching hours) Daria Borovko.
Další komentáře
Studijní materiály
Předmět je vyučován každoročně.
Informace k inovaci předmětu
Předmět byl inovován v rámci projektu "Inovace studia ekonomických disciplín v souladu s požadavky znalostní ekonomiky (CZ.1.07/2.2.00/28.0227)", který je spolufinancován Evropským sociálním fondem a státním rozpočtem České republiky.

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Nachází se v prerekvizitách jiných předmětů
Předmět je zařazen také v obdobích jaro 2015, jaro 2016, jaro 2017, jaro 2018, jaro 2019, jaro 2020, jaro 2021, jaro 2022.