MPV_COMA Communication and Managerial Skills Training

Faculty of Economics and Administration
Spring 2019
Extent and Intensity
1/2/0. 4 credit(s). Recommended Type of Completion: z (credit). Other types of completion: zk (examination).
Teacher(s)
PhDr. Ing. Jan Řezáč, Ph.D. (lecturer), doc. PhDr. Růžena Lukášová, CSc. (deputy)
Guaranteed by
doc. PhDr. Růžena Lukášová, CSc.
Department of Public Economics – Faculty of Economics and Administration
Contact Person: Jana Biskupová
Supplier department: Department of Public Economics – Faculty of Economics and Administration
Timetable
each even Thursday 12:00–15:50 S309
  • Timetable of Seminar Groups:
MPV_COMA/01: each even Friday 12:00–15:50 S309
Prerequisites
! MPV_RKMD Comm & Manag. Skills Training && !NOW( MPV_RKMD Comm & Manag. Skills Training )
To be enrolled in the course MPV_COMA student cannot have completed or currently registered course MPV_RKMD.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
The capacity limit for the course is 24 student(s).
Current registration and enrolment status: enrolled: 0/24, only registered: 0/24, only registered with preference (fields directly associated with the programme): 0/24
fields of study / plans the course is directly associated with
Course objectives
The objective of the course is to provide students with basic knowledge of effective communication for management and, using training methods, to develop students’ communication skills necessary for managing employees and negotiating with partners outside an organization. The introductory blocks concentrate on basic communication skills necessary for efficiency of communication process, the following blocks focus on the development of selected managerial skills.
Learning outcomes
At the end of the course students should have knowledge and skills to be able to: - be effective at conveying information; - be effective at asking questions, listening, making arguments; - apply assertive style of communication; - prepare and make effective oral presentation; - negotiate; - lead an appraisal interview.
Syllabus
  • 1. Introduction, requirements for granting a credit. Communication process, verbal and nonverbal communication. Significance of effective communication for management, possibilities and methods for the development of communication skills.
  • 2. Basic communication skills. Principles of effective verbal communication. Asking questions - question types, advantages and disadvantages of individual types. Active listening – significance of listening, development of listening skills. Efficient argumentation and persuasion - choice of arguments, formulation of arguments, building arguments.
  • 3. Assertiveness and its significance. Assertive, passive and aggressive behavior - characteristics, consequences for managerial work. Assertive rights, assertive techniques. Intrapersonal and interpersonal contribution of assertive thinking and behavior.
  • 4. Effective presentation. Preparation and structure of presentation, effective verbal and nonverbal communication during presentation. Visual aids and their significance, principles of their effective use.
  • 5. Personality communication types, efficient strategies for dealing with particular types.
  • 6. Interviews with colleagues – kinds, significance, principles of effective leadership. Selection interview, assessment interview. Preparation for and principles of effective realization.
  • 7. Negotiating. Preparation for negotiating, negotiating styles. Individual and team negotiation.
Literature
    required literature
  • Communication skills for managers. Edited by Janis Fisher Chan. 5th ed. [Saranac Lake, N.Y. ]: American Management Association, 2002, xix, 149 p. ISBN 9780761215127. info
  • O'BRIEN, Paddy. Positive management : assertiveness for managers. 1st ed. London: Nicholas Brealey, 1992, ix, 166. ISBN 9781857880083. info
    not specified
  • Business communication. Edited by Rajeesh Viswanathan. 1st ed. Mumbai [India]: Himalaya Pub. House, 2010, 388 p. ISBN 9788184885293. info
  • Interpersonal skills. Edited by Bob Wright. New updated ed. Keswick [England]: M&K Update, 2007, x, 62 p. ISBN 9781907830372. info
  • Successful negotiationeffective "win-win" strategies and tactics. Edited by Robert B. Maddux. 3rd ed. Menlo Park, Calif.: Crisp, 1995, ii, 74 p. ISBN 1560523484. info
  • Recruiting, interviewing, selecting & orienting new employees. Edited by Diane Arthur. 4th ed. New York: AMACOM, 2006, xii, 354 p. ISBN 0814408613. info
  • Effective performance appraisals. Edited by Robert B. Maddux. 4th ed. Menlo Park, Calif.: Crisp Publications, 2000, viii, 78 p. ISBN 1560525045. info
Teaching methods
The course takes the form of both lectures and seminars. Lectures are focused on explaining basic theory, the purpose of seminars is on the basis of training methods (role playing, model situations, training videofilms) to develop communication and managerial skills of students.
Assessment methods
Because of the objective of the course (training of communication and managerial skills), seminars are compulsory (one unexcused absence at seminars is allowed).

Requirements for granting a credit: attendance at seminars (one unexcused absence at seminars is allowed), elaboration of an assigned topic and its presentation, a knowledge test (minimum level of knowledge 60%).

Presentation topics (students can choose): 1) results of the student’s thesis, 2) student’s own topic (within the scope of the studied field), the aim of the presentation being either to convey information or to persuade (it is necessary to choose one of the aims).
Language of instruction
English
Further comments (probably available only in Czech)
Study Materials
Information on completion of the course: Students who have this course as compulsory course in their recommended study plan have to coplete this course with an examination (zk type)
The course is taught annually.
Information on course enrolment limitations: Students must not have enrolled at the same time or have completed the course MPV_RKMD.
Listed among pre-requisites of other courses
The course is also listed under the following terms Spring 2014, Spring 2015, Spring 2016, Spring 2017, Spring 2018, Spring 2020, Spring 2021, Spring 2022, Spring 2023, Spring 2024, Spring 2025.
  • Enrolment Statistics (Spring 2019, recent)
  • Permalink: https://is.muni.cz/course/econ/spring2019/MPV_COMA