MPV_COMA Communication and Managerial Skills Training

Faculty of Economics and Administration
Spring 2014
Extent and Intensity
1/2. 4 credit(s). Type of Completion: z (credit).
Teacher(s)
Ing. Daria Kucharova (lecturer)
doc. PhDr. Růžena Lukášová, CSc. (lecturer)
Ghislaine Pellat (lecturer), doc. PhDr. Růžena Lukášová, CSc. (deputy)
PhDr. Martina Rašticová, Ph.D. (lecturer), doc. PhDr. Růžena Lukášová, CSc. (deputy)
Guaranteed by
doc. PhDr. Růžena Lukášová, CSc.
Department of Public Economics - Faculty of Economics and Administration
Contact Person: Mgr. Kateřina Kociánová
Timetable
Fri 11:05–12:45 S308
  • Timetable of Seminar Groups:
MPV_COMA/01: Fri 9:20–11:00 S308, D. Kucharova, R. Lukášová
Prerequisites (in Czech)
! MPV_RKMD Comm & Manag. Skills Training && ! NOW ( MPV_RKMD Comm & Manag. Skills Training )
Course Enrolment Limitations
The course is offered to students of any study field.
The capacity limit for the course is 22 student(s).
Current registration and enrolment status: enrolled: 0/22, only registered: 0/22, only registered with preference (fields directly associated with the programme): 0/22
Course objectives
The objective of the course is to provide students with basic knowledge of effective communication for management and, using training methods, to develop students’ communication skills necessary for managing employees and negotiating with partners outside an organization. The introductory blocks concentrate on basic communication skills necessary for succeeding in any negotiations, the following blocks focus on the development of selected managerial skills.

At the end of the course students should be able to:
- be effective at conveying information;
- be effective at asking questions, listening, making arguments and overcoming objections;
- be assertive in communication;
- prepare and make effective oral presentation (of ideas and information to a group);
- lead an appraisal interview;
- negotiate.
Syllabus
  • 1. Introduction, requirements for granting a credit. Communication process, verbal and nonverbal communication. Significance of effective communication for management, possibilities and methods for the development of communication skills.
  • 2. Basic communication skills. Principles of effective verbal communication. Asking questions - question types, advantages and disadvantages of individual types. Active listening – significance of listening, development of listening skills. Efficient argumentation and persuasion - choice of arguments, formulation of arguments, building arguments. Overcoming objections - objection types, procedure of overcoming objections.
  • 3. Assertiveness and its significance. Assertive, passive and aggressive behavior - characteristics, consequences for managerial work. Assertive rights, assertive techniques. Intrapersonal and interpersonal contribution of assertive thinking and behavior.
  • 4. Effective presentation. Preparation and structure of presentation, effective verbal and nonverbal communication during presentation. Visual aids and their significance, principles of their effective use.
  • 5. Personality communication types, efficient strategies for dealing with particular types.
  • 6. Interviews with colleagues – kinds, significance, principles of effective leadership. Selection interview, assessment interview. Preparation for and principles of effective realization.
  • 7. Negotiating. Preparation for negotiating, negotiating styles. Individual and team negotiation.
Literature
  • ADLER, B. Ronald, ROSENFELD, B. Lawrence, and PROCTOR II, F. Russell. Interplay: The Process of Interpersonal Communication. 12 ed. Oxford University Press, USA, 2012. 528 p. ISBN 978-0199827428.
  • CHAN, Janis Fischer. Communication skills for managers. 5th ed. American Management Association, 2002. 149 p. ISBN 978-0761213383.
  • MUNTER, M. Mary. Guide to Managerial Communication. 9th ed. Prentice Hall, 2011. 204 p. ISBN 978-0132147712.
  • DAWSON, Robert. Secrets of Power Negotiating: Inside Secrets from a Master Negotiator. 3rd ed. Career Press, 2010. 320 p. ISBN 978-1601631398.
  • O'BRIEN, Paddy. Positive Management: Assertiveness for Managers. Reprint edition. Hemel Hempstead: Prentice Hall & IBD, 1993. 166 p. ISBN 978-0893842406.
Teaching methods
The course takes the form of both lectures and seminars. Lectures are focused on explaining basic theory, the purpose of seminars is on the basis of training methods (role playing, model situations, training videofilms) to develop communication and managerial skills of students.
Assessment methods
Because of the objective of the course (training of communication and managerial skills), seminars are compulsory.

Requirements for granting a credit: attendance at seminars (90%), elaboration of an assigned topic and its presentation, a knowledge test (minimum level of knowledge 60%).

Presentation topics (students can choose): 1) results of the student’s thesis, 2) student’s own topic (within the scope of the studied field), the aim of the presentation being either to convey information or to persuade (it is necessary to choose one of the aims).
Language of instruction
English
Further comments (probably available only in Czech)
Study Materials
The course is taught annually.
Information on course enrolment limitations: Pro zapsání MPV_COMA nesmí mít student absolvovaný nebo současně registrovaný MPV_RKMD.
Information about innovation of course.
This course has been innovated under the project "Inovace studia ekonomických disciplín v souladu s požadavky znalostní ekonomiky (CZ.1.07/2.2.00/28.0227)" which is cofinanced by the European Social Fond and the national budget of the Czech Republic.

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Listed among pre-requisites of other courses
The course is also listed under the following terms Spring 2015, Spring 2016, Spring 2017, Spring 2018, Spring 2019, Spring 2020, Spring 2021.
  • Enrolment Statistics (Spring 2014, recent)
  • Permalink: https://is.muni.cz/course/econ/spring2014/MPV_COMA