At the end of the course, the students should be able to:
Actively keep in mind efficiency and effectiveness when dealing with day-to-day situations.
Use task lists, organize their time, and understand the way they prioritize.
Make responsive decisions.
Handle complex situations as a project.
Understand the importance of planning, contingency, and expectations management.
Run effective meetings with clear agenda, outcomes, commitments, owners, and deadlines.
Apply the principles of effective problem solving.
Respect the rules of effective communication.
Confidently provide and accept feedback to prevent obstacles of cooperation.
Understand the basic principles of communication in crisis.
Handle the life under SLAs.
Efficiency and effectiveness
Prevention and Planning
Management of expectations
Problem solving and Critical reasoning
Workshops, class discussions, presentation, work on hands-on examples and real life situations, lectures, relevant book examples.
Case studies will be required as an input for each lesson.