SPRn5011 Approaches in Social Work - Negotiation and Mediation

Faculty of Social Studies
Autumn 2023
Extent and Intensity
1/1/0. 5 credit(s). Type of Completion: zk (examination).
Teacher(s)
PhDr. Mirka Nečasová, Ph.D. (lecturer)
Guaranteed by
PhDr. Mirka Nečasová, Ph.D.
Department of Social Policy and Social Work – Faculty of Social Studies
Supplier department: Department of Social Policy and Social Work – Faculty of Social Studies
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
The aim of the course is to deepen knowledge and skills connected with the application of the problem solving approach and conflict resolution in social work. The emphasis is given to mediation as a process in which a neutral third-party assists the parties in reaching a mutually acceptable agreement. The mediator is a neutral person, able to understand the issues of the dispute and knowledgeable about the mediation process who focuses the parties on their values and interests rather than on the conflict and on the positions they have taken.The aim of the interactive course is to deliver information concerning the theoretical, methodical and practical basis of conflict resolution and to experience the use of mediator skills on practical examples (role playing).
Learning outcomes
At the end of the course, students should be able to understand the theoretical, methodical and practical basis of conflict resolution and negotiation in social work, to reflect the process of negotiation and mediation and his/her communication and negotiation skills and develop and flourish his/her negotiation strategies for helping clients and promoting the mission of social work in postmodern society.
Syllabus
  • Negotiation and mediation - history, importance of negotiation and mediation at the turn of the time, institutional and legislative background
  • Mediation and negotiation in various areas of social work
  • Characteristics of basic approaches in the field of negotiation and mediation - evaluative, facilitative, transformative, restorative and narrative
  • Relationship and values - forms of relationship, relationship as working alliance; the importance of values - also with regard to creating a relationship
  • Facilitative mediation process: five stages of mediation, cultural factors in mediation and negotiation practice
  • Conflict: function, sources, stages, ways of dealing with
  • Advocacy and negotiation: distributive bargaining and interactive bargaining - skills
  • Stages of mediation and mediators task: Convening, Opening, Communicating, Negotiating, Closing
  • Ethical issues in mediative and collaborative processes and reflection
Literature
    required literature
  • BRZOBOHATÝ, Robin, Lenka POLÁKOVÁ, Tomáš HORÁČEK, Veronika VRÁBEL PORTEŠ and Tereza HANAJOVÁ. Rukověť mediátora, aneb, Co je dobré vědět nejen ke zkouškám mediátora. 2., rozšířené a podstatn. Praha: Wolters Kluwer, 2022, xviii, 304. ISBN 9788076760370. info
  • BROŽOVIČOVÁ, Klára and Mirka NEČASOVÁ. Možnosti využití mediace jako metody sociální práce v reakci na výzvy současné doby (Possibilities of Using Mediation as a Method of Social Work in Response to Current Challenges). Sociální práce - Sociálna práca. Brno: Asociace vzdělavatelů v sociální práci, 2021, vol. 21, No 5, p. 106-121. ISSN 1213-6204. URL info
  • DVOŘÁKOVÁ, Lenka and Mirka NEČASOVÁ. Mediace jako metoda sociální práce, nebo samostatný vzor jednání? (Mediation as a Method of Social Work or Unique Behavioral Pattern?). Sociální práce - Sociálna práca. Brno: Asociace vzdělavatelů v sociální práci, 2019, vol. 19, No 5, p. 70-86. ISSN 1213-6204. URL info
  • FISHER, Roger, William URY and Bruce PATTON. Jak dosáhnout souhlasu : zásady úspěšného vyjednávání. Translated by Aleš Lisa. 4. vydání. Praha: Management Press, 2015, 175 stran. ISBN 9788072612994. info
  • POTOČKOVÁ, Dana. Nejlepší je domluvit se, aneb, Průvodce mediačním procesem. 1. vyd. Praha: Alfom, 2013, 197 s. ISBN 9788087785003. info
  • ŠIŠKOVÁ, Tatjana. Facilitativní mediace : řešení konfliktu prostřednictvím mediátora. Vyd. 1. Praha: Portál, 2012, 207 s. ISBN 9788026200918. info
    recommended literature
  • URBANOVÁ, Martina. Mediace v praxi optikou empirického výzkumu. 1st ed. Praha: Wolters Kluwer, 2020, 376 pp. Právní monografie. ISBN 978-80-7598-933-8. info
  • Průvodce rodinnou mediací. Edited by Tatjana Šišková. Vydání první. Praha: Portál, 2016, 251 stran. ISBN 9788026211570. info
  • HOLÁ, Lenka, Naděžda ROZEHNALOVÁ and Martina URBANOVÁ. Mediace a možnosti využití v praxi. Vyd. 1. Praha: Grada, 2013, 512 s. ISBN 9788024741093. URL info
  • BUSH, Robert A. Baruch and Joseph P. FOLGER. The promise of mediation : the transformative approach to conflict. Rev. ed. San Francisco: Jossey-Bass, 2005, xiii, 287. ISBN 0787974838. info
  • HOLÁ, Lenka. Mediace : způsob řešení mezilidských konfliktů. Vyd. 1. Praha: Grada, 2003, 190 s. ISBN 8024704676. info
  • WINSLADE, John and Gerald MONK. Narrative mediation : a new approach to conflict resolution. 1st ed. San Francisco: Jossey-Bass, 2000, xviii, 261. ISBN 0787941921. info
  • EGAN, Gerard. The skilled helper : a problem-management approach to helping. 6th ed. Pacific Grove: Brooks/Cole Publishing Company, 1998, xvii, 377. ISBN 0-534-34948-X. info
Teaching methods
lecture, discussions, practical training in mediators skills
Assessment methods
DVD video recording of the model mediation and written reflection on the process
Language of instruction
Czech
Teacher's information
Literature to be studied is described in greater detail in the more concrete syllabus found in Study Materials of IS (Information System). All important supplements and materials will also be posted there during the course.
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