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@article{967815,
author = {Špalek, Jiří and Sedláček, Milan and Suchánek, Petr and Štamfestová, Petra},
article_location = {Brno},
article_number = {4},
keywords = {quality - financial analysis - competitiveness},
language = {eng},
issn = {1213-2446},
journal = {Národohospodářský obzor – Review of Economic Perspectives},
title = {Relationship between Quality and Performance: Tourism Companies in the Czech Republic},
volume = {Vol. 11},
year = {2011}
}
TY - JOUR
ID - 967815
AU - Špalek, Jiří - Sedláček, Milan - Suchánek, Petr - Štamfestová, Petra
PY - 2011
TI - Relationship between Quality and Performance: Tourism Companies in the Czech Republic
JF - Národohospodářský obzor – Review of Economic Perspectives
VL - Vol. 11
IS - 4
SP - 195-222
EP - 195-222
PB - Masaryk University
SN - 12132446
KW - quality - financial analysis - competitiveness
N2 - This article analyzes perception of quality as a factor of performance of companies operating in the tourism industry. The introduction defines business performance and quality with a focus on tourism companies. A synthesis of findings from empirical studies conducted abroad follows, and is focused on the determinants of performance of a company (success), including the quality management which emerged as one of the important factors, and so these findings justify the importance of quality management in business practice. The aim of this article is to find the perception of quality and emphasis on the quality management of tourism companies in the Czech Republic. To identify the specific characteristics of quality perception and management in this sector, comparative analysis of questionnaire results, and results of a financial analysis of companies from various sectors of the Czech economy, with emphasis on tourism, has been used. It has been proved that enterprises in the sectors surveyed perceive quality as the key factor in business performance; it was also empirically shown that companies with higher levels of service quality reach better values of financial indicators. Also it was found that although tourism companies perceive the service quality of as one of the key success factors, the level of its actual implementing is low. This is related to the fact that relatively good financial results can be achieved in this industry without adjustment of the maximum customer service. This fact is also confirmed by the findings that show that in comparison to companies in other sectors, tourism companies still perceive relationship between quality production and business performance as substandard.
ER -
ŠPALEK, Jiří, Milan SEDLÁČEK, Petr SUCHÁNEK a Petra ŠTAMFESTOVÁ. Relationship between Quality and Performance: Tourism Companies in the Czech Republic. \textit{Národohospodářský obzor – Review of Economic Perspectives}. Brno: Masaryk University, 2011, Vol. 11, č.~4, s.~195-222. ISSN~1213-2446.
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